Customer Support Analytics by Kustomer
Kustomer is the first customer support platform designed and built around the customer. Kustomer brings together your customer data and conversations in one place to give you a comprehensive view of your customer.
Kustomer is the first customer support platform designed and built around the customer. Kustomer brings together your customer data and conversations in one place to give you a comprehensive view of your customer.
Overview
The Looker Block for Kustomer allows you to easily explore your customers, conversations, and teams data to provide a comprehensive view of Customer Support team operations. Some example metrics include:
- Key statistics for support team members, including average time to first completion
- Average time to first response and average number of messages in conversations
- Conversation status and volume by channel