Zendesk
By Google
The Zendesk Block provides comprehensive analytics around customer support and satisfaction
The Zendesk Block provides comprehensive analytics around customer support and satisfaction
Overview
Install this block for free by importing the project(s) from the GitHub repository linked at the top of the listing.
This is not an officially supported Google product.
The Zendesk block makes it easy to track and analyze customer experience by measuring number of service requests, resolution timing, product engagement, and other metrics.
Use this Block to:
- Monitor the number and severity of tickets at the user, department, or organizational level, all in real-time
- Track individual support representative performance relative to their peers
- Aggregate and compare issue types, severity, and resolutions across customer verticals
- Understand peak hours/days to optimize support availability